How much does shipping cost within Australia?
We have a four tier scale for shipping within Australia.
|$0.01 to $100.00
|$100.01 to $200.00
|$200.01 to $299.99
|$300.00 and over
How much does international shipping cost?
The shipping cost for international orders will depend on the country and the weight of the order.
For orders over $100 the shipping cost will be the same as for Australia (excluding bulky or very heavy items). For orders under $100 we will provide a shipping quote to you for approval prior to sending the order.
All Other Countries
We will provide a shipping quote to you for approval prior to sending the order. Generally, smaller items are quite cost effective to ship.
Duties and taxes
We will only charge you the quoted price for shipping the order, we do not collect duties or taxes in your country. If there are any duties or taxes payable in your country then you would need to attend to these. Examples of these may include an import duty or a consumption tax.
Do you have a minimum value for an order?
We do not have a minimum order value. You may order as little, or as much, as you like.
Explain about the 5 sheet minimum on large papers.
We have a 5 sheet minimum on large single sheets of paper. You may mix and match any brand of paper to reach the 5 sheet minimum. A large sheet of paper is anything above A3 size (420 x 297mm or 16.5 x 11.7 inches). The five sheet minimum is in place to find a balance between the increased cost of shipping large papers and not requiring artists to bulk buy.
Can I order by phone as I want to speak to someone?
Yes, you can certainly speak to us before you order. Our phone number is 02 4957 1050 (+61 2 4957 1050 International). We are open from 7am to 5pm EST Monday to Friday and 7am to 2pm Saturday, excluding public holidays. We would suggest ringing after 9am to ensure a staff member can help you straight away.
What are your Opening Hours?
Monday to Friday, 7am to 5:00pm
Saturday, 7am to 2pm
Public Holidays, Closed
Do you have a retail store?
Yes, we are located in Newcastle which is 160kms north of Sydney. You are most welcome to visit.
Our address is:
259 Brunker Road
Newcastle, NSW, 2289, Australia.
I need to speak to someone.
You can phone us on 02 4957 1050 (+61 2 4957 1050 International) or send us an email.
Can I return an item?
Yes. If the item was not what you were expecting we will gladly refund or exchange the item. All you need to do is contact us, provide us with your invoice number or other details and let us know what items you would like to either refund or exchange. We will then let you know how to return the item. When you return the item to us please ensure it is in the original packaging and not damaged.
What security do you use?
The softpastels.com.au payment process is protected with SSL encryption to ensure you can shop safely.
softpastels.com.au takes your privacy seriously. We only collect the information necessary to process your order. This information will not be shared with or sold to anyone else.